Working with cheffed
Terms and conditions
ARTICLE 1 DEFINITIONS
Words used in these General Terms and Conditions, in singular or plural, which start with a capital letter, have the meaning of the words printed in italics as they are defined in this article below.
1.1 General Terms and Conditions: these general terms and conditions, stated on the website www.cheffed.nl.
1.2 Order procedure: the procedure, which the Customer goes through by phone, at home or through the website, to order a Product.
1.3 Customer: the other party of Cheffed with whom Cheffed enters into an Agreement.
1.4 Agreement: agreement, of which the General Terms and Conditions form an integral part, concerning the purchase and delivery of a Product.
1.5 Parties: Cheffed and Customer jointly.
1.6 Cheffed: the party which uses the General Terms and Conditions, also the other party of the Customer.
1.7 Website: the website of Cheffed, to be found under the URL http://www.cheffed.nl.
1.8 Product: goods which Cheffed offers on its Website or at home, which the Customer can order.
ARTICLE 2 APPLICABILITY
2.1 The General Terms and Conditions apply to all Agreements, any (e-mail) newsletters, the Website, the Order procedure as well as contacts and/or (legal) acts between the Parties, even if these (legal) acts do not lead to an Agreement.
2.2 Applicability of general delivery or payment terms and/or other general or special conditions of the Customer is expressly excluded.
ARTICLE 3 FORMATION OF AN AGREEMENT
3.1 The Products offered on the Website with the corresponding prices are without obligation and can be accepted by the Customer either directly to the Cheffed, or by going through and completing the entire Order procedure. The Agreement can be concluded verbally, in writing or electronically. Cheffed will confirm the conclusion of the Agreement in writing or electronically to the Customer.
3.2 Cheffed does not guarantee that the offer as referred to above is without errors and/or omissions. Therefore, printing and typographical errors are expressly reserved and can be a reason for not concluding the Agreement. If Cheffed decides to do so, it will inform the Customer immediately.
3.3 If for any reason whatsoever, including the situation as referred to in the last sentence of the previous paragraph, the Agreement is not concluded, or is dissolved, Cheffed will ensure that – if payment has been made in advance by the Customer – the amounts paid will be refunded to the Customer as soon as Cheffed is able to do so. This refund is in any case within 14 (fourteen) days. In case this situation occurs within the first 14 days after the first box has been delivered, the legal right of withdrawal as mentioned in Article 7 and the accompanying conditions applies.
3.4 Cheffed is entitled, without giving reasons, to refuse a request to enter into an Agreement, or to attach additional conditions to the conclusion of the Agreement. Cheffed reserves the right to terminate the Agreement if the Customer does not comply with the provisions of these conditions.
3.5 Cheffed decides in which zip code areas it delivers its products. It may happen that a Customer is rejected because Cheffed does not deliver in a certain zip code area.
ARTICLE 4 PRICES AND PAYMENT
4.1 Prices as mentioned on the Website are in Euros and include VAT as well as other government levies. The prices include shipping and delivery costs, unless otherwise indicated.
4.2 Cheffed is entitled to adjust the prices at all times.
4.3 The amounts owed by the Customer can be paid in the following ways: a. the first payment at registration by transfer via iDEAL through our website; b. by direct debit, provided that Cheffed has given its approval for this and the Customer has received Cheffed’s approval via the website.
ARTICLE 5 DELIVERY AND DELIVERY PERIOD
5.1 The delivery periods as stated on the Website and also in confirmation mails are indicative.
5.2 Cheffed will make every effort to meet these indicative delivery terms.
5.3 If and insofar as Cheffed cannot deliver the ordered Products to the Customer within 60 (sixty) days, the Customer has the right, after Cheffed has stated that it cannot carry out the Agreement within the period stated above, to cancel the Agreement.
5.4 Deliveries shall be made to the address provided by the Customer during the conclusion of the Agreement.
5.5 In the event that the Customer is not present at the agreed time of delivery, an attempt will be made to deliver the meal to one of the neighbors. In case there is no possibility to deliver to the neighbors, the meal will be returned by the carrier. Where possible, a new delivery time will be agreed in consultation between Cheffed and the Customer. The cost of this redelivery is for the Customer, unless Cheffed or the carrier has acted very negligently.
ARTICLE 6 COMPLAINTS
6.1 If and insofar as in the opinion of the Customer the properties of the Product do not comply with the Agreement, the Customer will consult with Cheffed. As the delivered products are mostly day-fresh/chilled/frozen products, the items are not returned to the Cheffed by the Customer. Complaints are only possible if: a. After receipt, the Customer has immediately inspected the delivered items and has indicated any defects to Cheffed within two days by email. b. The Customer hereby states at least name, main delivery address and a description of the defect; c. The Customer has not consumed any of the items of the delivery, on which the Customer is complaining.
6.2 If after investigation by Cheffed it appears that the properties of the Product do comply with the Agreement, Cheffed will consult with the Customer.
6.3 If after investigation by Cheffed it appears that the characteristics of the Product do not comply with the Agreement, the Customer is entitled to a replacement Product, provided that it is still available.
6.4 Where the previous paragraph refers to the value of the Product, this is understood to mean the price agreed in the Agreement.
ARTICLE 7 PROCESSING OF PERSONAL DATA
7.1 If and insofar as personal data of the Customer are processed, this processing only applies to: a. being able to execute the Agreement and to carry it out; b. informing the Customer about the deliveries; c. subject to the restriction of the following paragraph, to inform the Customer about (new) products and services of Cheffed.
7.2 For sending commercial communications to customers via electronic means (such as, for example, but not limited to email newsletters and SMS messages) as referred to in the previous paragraph under c, the Customer’s permission will be requested during the Cheffed order procedure by means of these general terms and conditions, and only if this permission is granted by the Customer will Cheffed send these communications.
7.3 The Customer is at all times entitled to inspect his personal data free of charge and to have these data adjusted by Cheffed if they are incorrect.
ARTICLE 8 APPLICABLE LAW, COMPLAINTS AND DISPUTES
8.1 Dutch law applies to the Agreement and further agreements resulting from it.
8.2 If and insofar as there is a complaint, the Customer will contact Cheffed, which contact can be made by telephone, in writing and by e-mail at email@example.com. The contact details which can be used for this are stated at the bottom of these General Terms and Conditions. Cheffed will respond to a complaint as referred to above within 30 (thirty) days at the latest.
ARTICLE 9 OTHER PROVISIONS
9.1 Cheffed is authorized at all times to adjust these General Terms and Conditions. Current Agreements will be fulfilled under the new conditions after amendment of the General Terms and Conditions.
9.2 If and insofar as log-in data have been provided by Cheffed for the Order procedure, the Customer will take care of these data himself. This data is strictly personal and may not be transferred under any circumstances. The Customer is personally responsible for the consequences of careless handling of these data.
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